JIWA Platform is the master control system for autonomous flow of goods
JIWA is an industrial, web-based SaaS platform and a powerful tool for smart logistics, enabling automatic and autonomous flow of goods. It enables you to scale, diversify, and integrate any equipment, Autonomous Mobile Robots (AMRs), and data systems to fully automate intralogistics, enabling data-driven execution of AMR transport orders to secure that the correct goods are delivered to the correct location at the correct time.
JIWA connects all equipment and transforms real-time operational data into analytic insights and operational execution— empowering efficiency, continuous improvement, rapid decision-making, maximum operational uptime.
Background challemges.
The development of JIWA was driven by clear market and customer demand. Customers needed a platform capable of integrating Autonomous Mobile Robots (AMRs) and equipment from different brands — overcoming the challenge that most AMR providers’ software systems were only compatible with their own specific hardware. Additionally, there was a requirement for a unified front-end application to access and control all these diverse systems seamlessly.
Another need was a solution that could provide secure access to multiple customer sites spread across different geographical locations.
In response, Robotic Innovation developed JIWA as a scalable SaaS solution designed to meet these requirements and future-proof intralogistics applications. We carefully selected tools and technologies that ensure the platform remains flexible and scalable, adapting to evolving customer needs and expanding automation landscapes.
Value to the customer
JIWA Platform – Brings digital transformation to your logistic operations.
Improved Efficiency – Faster, more reliable intralogistics through automation and real-time data.
Unified System Integration – Acts as a unified integration platform connecting ERP, WMS, AMR fleets, and other equipment, ensuring smooth data flow and coordinated operations across the entire intralogistics chain.
Overall Cost Savings – Reduced operational expenses through optimized processes and better asset utilization.
Reduction of Labor Costs – Minimized manual
handling by automating transport orders and goods flow.
Increased Quality – Consistent, error-free deliveries improving production reliability.
Real-Time Operational Insight – Access to live KPIs, analytics, and equipment status.
Scalability – Easily expand automation capacity without major infrastructure changes.
System Flexibility – Integration with different AMR brands and a wide range of equipment.
Multi-Site Access – Centralized control and monitoring for geographically distributed operations.
Risk Reduction – Proactive maintenance, alarms, and equipment integrity checks reduce downtime
Technical advantages
Platform-Independent – Works on any operating system and screen size.
Flexible Deployment – Available as cloud-based SaaS or on-premise server solution.
Future-Ready Integration – Easily scalable to new equipment, sensors, or data sources without disruption.
High Compatibility – Fully integrates with ERP, MES, WMS, equipment and AMR systems.
Product details
Product Number: RI-00950
Compatibility: Smart Pallet Stations, Machines, robots, ERP, MES, WMS, FMS, AMR Fleet Managers
Deployment: Cloud SaaS or On-Premise Server
JIWA Platform overview
Centralized remote access.
Centralized Remote Access – Enables control and monitoring of geographically distributed industrial sites from any location. As a web-deployed platform accessible on any device, JIWA provides a single point of access to all operational sites, ensuring management and decision-making can happen anytime, anywhere.
Centralized, remote access allows decision-makers to monitor and control all industrial sites from anywhere, enabling faster response to operational changes, reducing the need for on-site presence, and lowering travel and coordination costs — while maintaining consistent oversight and quality across all locations.
Real time factory map
The Real-Time Factory Map provides a live, interactive visual representation of the entire production environment, enabling instant monitoring and control of logistics operations.
Key Points:
Comprehensive Monitoring – View the current status of all connected equipment, zones, and transport activities.
AMR Tracking – Follow Autonomous Mobile Robots in real time, including location, task progress, and availability.
Smart Pallet Station Integration – Display the operational status and location of smart pallet stations for loading/unloading.
Transport Orders & Fleet Manager Status – Monitor active, pending, and completed transport orders.
Production Status Overview – See live updates on production lines, workstations, and process flow.
Manual Order Dispatch – Send manual transport orders directly to AMRs from the map interface for quick operational adjustments
The Real-Time Factory Map gives customers a single, visual point of control over their entire intralogistics operation. By providing live visibility of AMRs, smart pallet stations, transport orders, and production status, it enables faster decision-making, reduces downtime, and prevents bottlenecks. The ability to monitor and intervene in real time — including sending manual transport orders — ensures that goods flow is maintained efficiently, tasks are prioritized correctly, and resources are used optimally. This leads to higher productivity, reduced operational costs, and improved delivery accuracy.
AMR transport module
The main purpose of the transport module is the logic built in to execute transport orders to the AMR fleet management system. Transport orders can be generated automatically by sensors, PLCs, or ERP systems (data-driven), as well as created manually by operators. This flexible order generation enables a fully autonomous and seamless flow of goods within the intralogistics environment.
Integration with ERP/WMS for fully automated flow of goods
JIWA seamlessly integrates with enterprise data systems such as ERP and WMS to enable a fully automated flow of goods. Through this integration, factory systems can automatically generate transport orders based on real-time production needs, material shortages, or order schedules. These transport orders are instantly sent to the AMR fleet manager for execution, ensuring the right goods are delivered to the right location at the right time without manual intervention.
This capability eliminates bottlenecks, reduces labor costs, and ensures a synchronized flow between production, storage, and dispatch. By connecting planning systems directly to autonomous logistics execution, JIWA creates a continuous, data-driven link between demand signals and material movement — maximizing efficiency and responsiveness across the entire operation.
Analytic and key performance
JIWA provides advanced analytics tools that transform real-time operational data into actionable insights, empowering customers to optimize intralogistics performance. The platform continuously tracks and visualizes Key Performance Indicators (KPIs) to support data-driven decision-making and continuous improvement.
Core KPIs include:
Effectiveness – Measures how well resources and processes are performing against planned targets, helping identify areas for improvement.
Utilization – Tracks the actual usage of AMRs, equipment, and other resources compared to their total available time, revealing underused assets or bottlenecks.
Capacity – Monitors the operational throughput and workload handling capability of the intralogistics system, ensuring that capacity matches production and delivery demands.
With these analytics, customers can identify inefficiencies, forecast capacity needs, and make informed adjustments to maximize productivity, reduce operational costs, and maintain consistent delivery quality.
Service and Maintenance
JIWA includes a dedicated service and maintenance module designed to ensure maximum uptime and reliability of AMRs, equipment, and supporting systems. The module automatically notifies operators when maintenance or service is due, helping prevent unexpected breakdowns and production delays.
All service checklists are available directly in the platform, enabling technicians to follow standardized procedures for inspections, repairs, and routine upkeep. Upon completion, all records are stored in the system’s historical database, providing a full service history for each asset. This ensures compliance with maintenance schedules, simplifies audits, and supports data-driven decisions for equipment lifecycle management.
The Service & Maintenance Module helps customers minimize downtime, extend equipment lifespan, and reduce unexpected repair costs. By receiving timely maintenance alerts and having all checklists and historical records in one place, operators can plan service activities proactively without disrupting production. This leads to higher operational reliability, improved safety, and better cost control over the entire equipment fleet.
Ticket system
JIWA features an integrated ticket system for efficient issue tracking and resolution. All tickets are automatically generated and linked to the correct asset, ensuring clear ownership and traceability. The system maintains the status of each ticket from creation to closure, allowing teams to monitor progress and follow up when needed.
A complete ticket history is stored in the platform, providing a valuable record for performance analysis, compliance reporting, and continuous improvement efforts. This ensures that no issue is overlooked, recurring problems can be identified, and asset reliability is consistently enhanced.
The ticket system provides customers with full transparency and traceability over issues affecting their assets. By linking each ticket to the correct asset and maintaining real-time status updates until closure, it ensures problems are addressed promptly and systematically. The historical ticket archive supports cause analysis, enabling customers to prevent recurring issues, improve maintenance planning, and increase overall equipment reliability — ultimately reducing downtime and operational costs.
Alarm
JIWA includes a robust alarm monitoring system that provides real-time detection, logging, and notification of operational issues across AMRs, equipment, and integrated systems. Alarms can be triggered automatically by system events such as equipment faults, deviations from performance thresholds, or safety incidents.
The platform displays active alarms directly in the dashboard, enabling operators to assess the situation immediately and take corrective action. Alarm details include the asset involved, timestamp, type of issue, and current status, ensuring quick and informed responses. All alarms are stored in a historical log for future analysis, compliance documentation, and preventive action planning.
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